FAQ

1. The test

How does the Solivalis test work?

The test combines two recognised scientific models: OCEAN (Big Five, personality traits) and RIASEC (Holland’s model, career orientation). Across 92 short questions, you rate your preferences on a five-point scale. At the end, you get your scores for each trait and your Holland code, which sums up your professional affinities.

How long does the test take?

About fifteen minutes. You can move quickly: there is no right or wrong answer, your first instinct is what counts.

Do I need an account to use Solivalis?

No: the Discovery version works without signing up. You may still create a free account from My account, with your email address alone, if you want to keep your scores and follow how they change over time.

For the in-depth Profile, the account is created automatically from the email address you provide at payment, and you receive an email with everything needed to access it. It lets you come back to your report whenever you like, retake the test, and exercise your rights over your data.

2. Free version and paid version

What is the difference between the free version and the paid version (€6.90)?

The Discovery version is free and gives you your OCEAN scores, your Holland code and a short description of each trait.

The in-depth Profile version (€6.90, one-time payment, no subscription) adds:

  • Detailed strengths, vulnerabilities and recommendations for each of your 11 traits
  • Career paths
  • The OCEAN × RIASEC cross-analysis that sheds light on your unique profile
Which payment methods are accepted?

Those shown at the payment step, via our secure payment provider Stripe. The price is set in euros. Depending on your country, your own currency may be offered at checkout, with the exchange rate and conversion fees shown before you confirm; this option is not available everywhere. Your banking details never pass through our site.

How long do I have access to my paid results?

As long as your account stays active: logging in at least once every twelve (12) months is enough. You can view your report as often as you like from your account.

How do I gift the test to someone?

At the top of each page, click Gift. Enter the recipient’s email address and your message, up to five (5) profiles at a time. The gift is sent as soon as your payment is confirmed: the recipient receives a secure link to take the test. Your email address is not shared with them, only your first name and your message appear.

You can follow the status of each gift (sent, claimed, expired) under My account → My gifts. Deadlines, cancellation and refunds: see Article 3a of the Terms and Conditions.

3. Retaking the test

Can I retake the test?

Yes, as often as you like. From your My results area, click Retake the test. The scores of your last five tests are kept, so you can follow how your profile changes over time.

What do you keep from my previous tests?

Only the OCEAN and RIASEC percentages of your last five (5) tests: your report is rebuilt from them whenever you open it again. Your answers to the 92 questions are never sent to our servers: they are processed in your browser and disappear when you close the tab. They therefore cannot be restored.

4. Common problems

I forgot my password, what should I do?

Click My account at the top right, then Lost your password?. You will receive an email with a secure link to reset it.

I did not receive my email after payment, what should I do?

First check your junk or spam folders. If you still cannot find it, contact us via the Contact page, specifying the email address used at payment. We reply within 7 business days and regenerate your access.

Can I get a refund?

The in-depth Profile is digital content available immediately: by ticking the two boxes at payment, you agree that its performance starts right away and you waive your right of withdrawal (Article L.221-28, 13° of the French Consumer Code). The purchase is therefore final.

A refund remains possible in the event of a double payment, of access not delivered after payment, or of a confirmed technical error. For a gift, you can cancel and be refunded as long as the recipient has not claimed it (Article 3a of the Terms and Conditions).

In any case, write to us: we will find a solution.

What should I do in the event of a dispute?

Write to us first: most situations are settled quickly and amicably. Failing that, you can refer the matter free of charge to the consumer mediator whose details appear in our Terms and Conditions, or to the European Consumer Centre France for a cross-border dispute within the European Union.

5. Data, account and privacy

Is my data confidential?

Yes. Your answers to the questions never leave your browser: only the resulting scores are stored, securely in Switzerland, and only if you have an account. They are never resold and are used solely to generate your personal report. The details are in our Privacy Policy.

What happens if I do not use my account for a long time?

Logging in at least once every twelve (12) months is enough to keep your account and your scores. Without a login for twelve consecutive months, your account is permanently deleted. A reminder email is sent to you thirty (30) days before, with a link to log in again, and the “Lost your password?” option if you no longer have it.

How do I delete my account or my data?

At any time, from your My account area, by clicking Delete my account. The deletion is immediate and irreversible. You can also write to us via the Contact page: your request will be handled within a maximum of one month, in accordance with the GDPR.

What exactly is deleted, and what is retained?

Everything about you is deleted, irreversibly: profile, first name, last name, email address, free and paid scores, login history. Two exceptions:

  • the invoices for any purchase, kept for ten (10) years as required by French law (Article L.123-22 of the Commercial Code), pseudonymised as far as possible;
  • if you have given or received a test, the gift record, which remains so that the gift keeps working, but with your email address, your first name and your message erased from it.

With no purchase and no gift, the deletion is total and immediate.

Does the site use cookies?

Only strictly necessary cookies: login session, language preference, and technical cookies from our payment provider. No advertising cookies, no social media cookies, and our audience measurement is anonymous, with no cookie. This is why no consent banner appears on the site: it is only required when non-essential cookies are used.